TERMS OF ENGAGEMENT FOR CLIENTS

 

BETWEEN THE REGISTERED NUTRITIONAL THERAPY PRACTITIONER

 

(RNTP) AND CLIENT

 

PART 1

 

The Nutritional Therapy Descriptor

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.

 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach.

 

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

 

The Registered Nutritional Therapy Practitioner (RNTP) requests that the Client notes the following:

  • The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.
  • Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
  • RNTPs are not permitted to diagnose, or claim to treat, medical conditions.
  • RNTPs’ recommendations are not a substitute for professional medical advice and/or treatment.
  • Your RNTP may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
  • Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.
  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my RNTP. This is necessary because of any possible reaction between medication and the nutritional programme.
  • It is important that I tell my RNTP about any medical diagnosis, medication, herbal medicine, or food supplements I am taking as this may affect the nutritional programme.
  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my RNTP promptly for clarification.
  • I understand that the recommendations are personal to me and may not be appropriate for others. I will therefore not share my plan with any other person.
  • I must contact my RNTP should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my RNTP. Any recording without written permission is inadmissible.
  • It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.
  • It is my responsibility to contact Culverwellbeing to book my appointment within the timeframe of the plan.
  • I agree to my RNTP writing to my GP should she feel it is necessary to convey information shared.

Confidentiality and Data Protection

The Registered Nutritional Therapy Practitioner will keep your personal information confidential and secure following the GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent, with the exception of communicating with your GP, other healthcare professionals, or testing companies. However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review.

 

 

PART 2

Payment Terms and Cancellation Policy

Fees are agreed in advance of the package or appointment and are due in full in advance of the start of a package or an appointment. Package fees are paid in full in advance of the first appointment. Payments can be made by bank transfer, credit, or debit card. Payment plans are to help you split the cost of your fees only and are automated each week or month according to the payment plan chosen. As such the payments cannot be paused, changed, or stopped. Even when using payment plans it is deemed that full payment is due prior to the start of your plan.

 

Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full. If you are on a package, the appointment will come out of the number of appointments you have as part of said package.

 

In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to rach@culverwellbeing.com. The RNTP will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, the RNTP will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation. After 14 days your full package price is non-refundable and owed in full.

 

Your RNTP may cancel your plan at any time should you fail to comply with the T&Cs, or should she feel that your case requires referral. Packages remain non-refundable. Should your RNTP feel that referral is necessary, refunds will be at the discretion of your RNTP only, are not guaranteed, and would in any case only be for appointments or work yet to be carried out.

 

As part of their training, nutritional therapy students are encouraged to observe qualified practitioners conducting consultations. If a student practitioner is to be taken on by the RNTP you will be asked prior to your appointment whether you feel comfortable having someone observe and your consent would be required.

 

We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct.

 

 

PART 3

Other Policies

WhatsApp support:

If WhatsApp support is included in your package, it is available to you during business hours (Monday 08:00 – 18:30, Wednesday 08:00-09:30, Friday 08:00-09:30 UK time zone) outside of these hours the WhatsApp will not be manned so please refrain from sending messages outside of these times.

 

WhatsApp support is for you to gain clarity around your current plan, should you be unsure of any of the features, or have forgotten something that was said in an appointment. WhatsApp can also be used for booking appointments and any other administrative content. In this instance it may be a team member who responds. WhatsApp support is not to be used to discuss new symptoms or goals, or to develop a new plan. This must be done during your next appointment, or by using one of your support calls if they are included as part of your plan.

 

Test Results:

Full test results will be sent out to you, but only once interpretation and discussion of the results has occurred during an appointment or support call. This is to avoid any errors in your understanding of the results.

 

GDPR

 

As part of your healthcare:

Culverwellbeing may share your sensitive information with third parties to support your ongoing healthcare. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

 

By signing this form, you confirm your consent to the following:

 

  • I consent to my sensitive information being shared with other healthcare providers, whose details I have provided
  • I consent to my sensitive information being shared with my GP if appropriate

We may also share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which may be from outside of the UK such as in the European Union or USA. If we do not receive this consent from you, we will review alternative tests from providers based within the UK only.

 

By signing this form, you confirm your consent to:

  • I consent to my contact information being shared with biochemical testing companies outside of the UK.

You can withdraw your consent to the above at any time by emailing

 

rach@culverwellbeing.com

 

Marketing and information

 

Culverwellbeing would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters.

 

By signing this form, you confirm your consent to be contacted for these purposes:

  • I consent to receiving regular newsletters
  • I consent to receiving promotional offers and information on upcoming events and activities

You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.

 

Case Histories

Culverwellbeing seeks to continuously improve our practice through professional development, a key part of which is sharing case histories with our peers through clinical supervision, online forums and discussion groups. Your name, address and contact details will never be shared. All case information will be anonymised when discussed.

 

By signing this form, you confirm that you are happy for us to use your data for this purpose:

  • I consent to my data being used for the purpose of professional development:

Culverwellbeing would like to share your case history with peers for educational purposes. This could be through conferences, lectures, online forums, and publishing in medical journals, trade magazines or online professional sites. Your name, address and contact details will never be shared.

 

By signing this from you consent to:

I consent to my data being used for educational purposes at/in the following:

  • I consent to my data being used for educational purposes at/in the following:
  • Conferences
  • Lectures
  • Online forums
  • Medical journals
  • Trade magazines
  • Online professional sites
  • Books

You can withdraw your consent to the above at any time by emailing

 

rach@culverwellbeing.com

 

By purchasing a package or appointment you are deemed to have signed this agreement and therefore you agree to all the above terms of engagement & GDPR

 

 

 

Disclaimers for website:

The disclaimers apply to all health information provided by this site

 

Medical Disclaimer:

*Disclaimer: This tool does not provide medical advice. It is intended for informational purposes only. It is not a substitute for medical advice, diagnosis, or treatment. Never ignore medical advice, you should always follow the recommendations of your doctor. Never put off seeking treatment because of something you have read on the www.culverwellbeing.com site. If you think you may have a medical emergency, call your doctor.

 

Health Disclaimer:

*Disclaimer: All information on this site is intended for educational purposes, you are responsible for your own health and safety at all times. Some dietary recommendations may be healthy for some, but potentially dangerous for others, such as if you have a nut allergy, the advice on this site is not personalised and you should always use in line with your own medical advice.

 

Agreement:

*By using the information on this site, you agree to these conditions.

 

 

 

TERMS OF ENGAGEMENT FOR USE OF THE WEBSITE

 

By using the website, you agree to the terms.

 

Terms of Engagement for Use of the Website

 

Terms & Conditions

 

Please read all these terms and conditions.

 

As we cannot accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing with which you are not happy. If you are not sure about anything, please email us at rach@culverwellbeing.com.

 

  1. Application
  1. These terms and conditions will apply to the purchase of services, products and goods by you (the Consumer, the Customer or You). I am Rachel Culverwell trading as Culverwellbeing with email address rach@culverwellbeing.com and telephone number +447800919072.
  1. These are the terms on which we sell all services to you. By placing an order or submitting a booking you are agreeing to these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old. If you are under 18 and wishing to enter into Services with Us a parent or guardian will be required to sign on your behalf.
  1. Interpretation
  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft, or profession
  1. Contract means a legally binding agreement between You and Us for the supply of the Services and Goods
  1. Location means the location at which services will be carried out which will be online via Zoom unless specified to be at one of our Clinic Locations.
  1. Durable Medium means paper, email or message, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period required by professional bodies, and allows the unchanged reproduction of the information stored.
  1. Goods mean any goods that we supply in relation to any products or services, to the number and description as set out in the order.
  1. Order means the Customer’s order for the Services from the Supplier as submitted following the order process.
  1. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you.
  1. Services means the services advertised on the website, including any Goods or Products.
  1. Website means our website [input web address] on which said Services are advertised.
  1. Services
  1. The description of the Services and any Goods is as set out on the Website, catalogues, brochures, or downloadable PDFs. Any description is for illustrative purposes only and there may be small discrepancies.
  1. In the case of Services and Goods which appear on the Website are subject to availability.
  1. We reserve the right to make any changes to any Services or Goods.

 

  1. Customer Responsibilities
  1. You must cooperate with Us in all matters relating to any Services, provide Us with all information required in order to perform said Services.
  1. Failure to comply with the above is a Customer default which entitles Us to suspend performance of the Services, we can terminate the contract with immediate effect on written notice to you.
  1. Personal Information
  1. We retain and use all information strictly under the Privacy Policy.
  1. We may contact you by using email, or other electronic communication methods and by post, you expressly agree to this.
  1. Basis of Sale
  1. The description of the services and any Goods on our website does not constitute a contractual offer to sell Services or Goods. When an Order has been submitted on the Website we can reject it for any reason.
  1. The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  1. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it. You will receive Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of Goods supplied under the Contract, and before any performance of Services.
  1. Any quotation or estimate of Fees is valid for a maximum period of 7 days from its date, unless it is expressly withdrawn at an earlier time, or it is part of a time or number limited offer.
  1. No variation of the Contract can be made, whether about description of Services, Fees or otherwise, after it has been entered into unless the variation is agreed by the Customer and Supplier in writing.
  1. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case you must tell us so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g., by giving you rights as a business.
  1. Fees and Payment
  1. The Fees for the Services, the price of any Goods, if not included in the Fees, and any additional delivery or other charges will be set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for services may be calculated on a fixed price or on a standard daily rate basis.
  1. Fees and charges include VAT at the rate applicable at the time of the Order, unless expressly stated otherwise.
  1. You must pay by bank transfer or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery for the Services and ongoing in the case of payment plans.
  1. Delivery
  1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period, or failing any agreement within a reasonable time.
  1. In any case if we are unable to deliver the Services, you can require us to reduce the Fees by an appropriate amount. The amount of the reduction can be up to the full amount where no Services have been delivered.
  1. If you or your nominee fail, through no fault of ours, to take delivery of any Goods or Services at the delivery location, we may charge a reasonable cost for storing and redelivery the items.
  1. Any Goods delivered are your responsibility from the time of completion of delivery. You should where possible check any Goods prior to accepting delivery.
  1. Risk of damage to, or loss of, any Goods will pass to you as soon as Goods are delivered.
  1. You do not own any Goods until payment is received in full.
  1. We retain the right to cancel any contract until payment is made in full.
  1. Withdrawal and Cancellation
  1. You can withdraw any Order by telling us in writing before the Contract is made, even if you simply change your mind, with our incurring any liability.
  1. This is distance contact (as defined below) which has the Cancellation Rights set out below. These Cancellation Rights do not apply to a contract for the following Goods and Services in the following circumstances: a. goods that are made to your specifications or personalised b. goods which are liable to deteriorate or expire.

 

Right to cancel

 

  1. Subject as stated in these Terms & Conditions, you can cancel this contract within 14 days without giving any reason.
  1. The cancellation period will expire after 14 days from and including the day the Order for Services was made and Contract was entered into. For Goods, the cancellation period ends 14days from and including the day of delivery.
  1. To exercise the right to cancel you must inform us of your decision in writing via post or email, we must receive this notice within the 14 days.

Commencement of Services within the cancellation period

 

  1. Where Services have been supplied during the first 14 days of the Order and subsequent Contract any cancellation will be for remaining Services under the Contract only.
  1. No refunds will be given for Services already completed, including the attached work outside of an appointment.

Effects of cancellation within the cancellation period

 

  1. Except as already set out a full refund, minus delivery cost, will be given.
  1. Services already rendered and hours of work completed with the 14 day cancellation period will not be refunded and only the remainder will be refunded if cancellation is applied as discussed above and below.

Payment for Services commenced during the cancellation period

 

  1. Where a service is supplied, alone or as part of a package of services, before the end of the cancellation period, you must pay in full the amount for the supply of the service provided, ending with the time when we receive your request to cancel. The amount to be paid in full will be determined by Culverwellbeing and the number of hours work already put into your services, both appointments and work outside of appointments will be taken into account when calculating this payment.

Deduction for Goods supplied

 

  1. We may make a deduction from reimbursement for the loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you i.e., beyond what would be reasonably allowed in a shop.

Timing of reimbursement

 

  1. Reimbursement will be made without undue delay and not later than 14 days after the day we receive goods back from you or 14 days from date of cancellation of services.
  1. We will make reimbursement using the same means of payment as you used for the initial transaction.

 

Returning Goods

 

  1. Any goods must be returned to Culverwellbeing, without delay and in any event not later than 14 days from the date of cancellation. You agree that you will have to bear the cost of returning the Goods.

Meanings:

 

  1. For the purposes of these Cancellation Rights these words have the following meaning: a. distance contract means a contract concluded between trader and consumer under an organised distance sales or service based provision, without the need for simultaneous physical presence of the trader and consumer, with the use of one or more means of distance communication up to and including the time at which the contract is concluded. b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer, or supply for a service, and the consumer pays or agrees to pay the price, including any contract that has either goods or services as its object.

 

After the cancellation period

 

  1. Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full. If you are on a package the appointment will come out of the number of appointments you have as part of said package.
  1. Privacy
  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  1. These terms and conditions should be read alongside our privacy and GDPR policies which can be found below.

For any questions, information or complaints please email rach@culverwellbeing.com